Refund policy

Returning an item couldn't be easier! Try your shoes on from the comfort of your own home, and if they're not quite right you may return items within 28 days. Please note that a return or exchange must be requested within 14 calendar days of receiving your order.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We offer free exchanges and returns within the United Kingdom and European Union. International exchanges are free, however returns will be subject to a small shipping charge of USD $20 per item.

Items purchased on sale are eligible for exchange only.

As part of our returns policy, all returned items must conform to the conditions below:

  • The product must be unused, unworn, unaltered and unwashed.
  • The product must be returned to us with its original packaging and labelling. The packaging must be in good condition.
  • The product must have been tried on carpeted surfaces only, with no scuffs to the sole.
  • The product must be sent from the country that the order was delivered to.

You’ll also need the receipt or proof of purchase. Returns that do not meet our policy will not be accepted and will be sent back to you. Please note that we only accept one exchange shipment per purchase. Subsequent exchanges will be subject to shipping charges.

Gift cards are valid for a period of 12 months from the date of purchase and are non-refundable. If you would like to return an item purchased with a gift card, the return value will be issued as store credit.

If you would like to exchange or return an item within 14 calendar days of its delivery, you can do so through our Returns Portal.

All refunds will be credited to the original form of payment used to make the purchase. Please note that card refunds may take up to 10 working days for your bank to complete.

Exchanges will be shipped to you once we have received and accepted your returned item. Please note that exchanges are subject to stock availability.