WHICH COUNTRIES DO YOU SHIP TO?
We offer free worldwide shipping! Please note that we are unable to ship to P.O. boxes.
HOW LONG DOES DELIVERY TAKE AND HOW MUCH WILL IT COST?
We offer free worldwide shipping on all orders.
All orders are shipped within 24 hours of being placed, pending stock availability and payment verification. We do not ship on weekends or on national holidays.
Although shipping times may vary depending on the destination country, you can expect to receive your parcel within 1-3 days for destinations within the UK and Europe. Worldwide shipping may take between 2-6 days.
DO YOU OFFER SAME DAY DELIVERY?
We do not currently offer same day delivery. However, if you are in a hurry and your shipping destination is within the Greater London area, we are happy to arrange for a special courier delivery at your own expense, pending stock availability. Please contact us to arrange for a special courier.
WILL I HAVE TO PAY DUTIES?
UK & EU
We ship directly from Portugal and the UK. No duties will be charged when shipping within the European Union or United Kingdom.
Orders under USD$800 are free from duties and will not require additional fees.
Orders above USD$800 are liable for duties, which you will need to pay directly to the courier upon delivery.
REST OF THE WORLD
For all other countries, you may have to pay additional duties and taxes upon delivery. Please check with your local government agency for these costs.
CAN I TRACK MY ORDER?
Once you have received your shipping confirmation email you will be able to track the status of your delivery. Please note that it may take 24 hours for tracking updates to appear.
WHAT IF MY ORDER HAS NOT ARRIVED?
Please make sure that your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If your package has been lost in transit, please reach out to us on our Contact Us page.
Please note that if an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.