Shipping policy


Which countries do you ship to?

We offer free international shipping to all destinations currently available at checkout. Please note that we’re unable to deliver to P.O. boxes.

EU Shipping
We currently ship within the European Union to the Netherlands, Germany, France and Belgium. Shipping to additional EU destinations will reopen soon as we update our European shipping network. Thank you so much for your patience.

For all other destinations, please use the country selector or checkout to confirm whether shipping is currently available to your location.

How long does delivery take and how much will it cost?

We offer free shipping to all destinations currently available at checkout. All orders are shipped within 2 business days of being placed, subject to stock availability and payment verification. We do not ship on weekends or national holidays.

Delivery times vary by destination:

  • UK & Europe: 3–7 working days

  • Worldwide: 3–10 days

Delivery may occasionally be delayed by customs processing or other circumstances outside our reasonable control. Delays in the payment of any applicable import duties, taxes or customs charges may also affect delivery times. Any such charges are the responsibility of the customer.

A tracking number will be provided once your order has shipped.

Please note that these delivery timeframes do not apply to pre-orders. For pre-order items, the estimated shipping window is clearly stated on the product page at the time of purchase.

Do you offer same-day delivery?

We do not currently offer same-day delivery. However, if your delivery address is within Amsterdam and you require urgent shipping, we can arrange a special courier service at your expense, subject to stock availability. Please contact us to arrange this.

Will I have to pay duties or taxes?

Import duties, taxes, and regulations are determined by the destination country and may change at any time without notice.

While we aim to keep all information on our website accurate and up to date, we cannot guarantee that duty thresholds or exemptions will apply at the time of delivery.

Any such charges are the responsibility of the customer and are outside our control.

European Union
We ship directly from the Netherlands. No customs duties will be charged for deliveries within the European Union. VAT is already included in the price you pay at checkout.

USA
Orders shipped to the United States may be subject to customs duties, taxes and/or clearance fees upon import, depending on applicable U.S. customs rules.

You will be responsible for these charges. Please check with your local customs authority if you are unsure about the exact amounts.

If import charges are not paid and your parcel is refused, left unclaimed or returned to us as a result, additional costs may apply. Please see our Refund Policy for full details.

United Kingdom (Great Britain)
UK orders may be subject to import VAT, customs duties and/or courier handling fees, depending on the order and applicable UK import rules.

You will be responsible for these charges. Please check with your local customs authority if you are unsure about the exact amounts.

If import charges are not paid and your parcel is refused, left unclaimed or returned to us as a result, additional costs may apply. Please see our Refund Policy for full details.

Northern Ireland
Different VAT and customs rules may apply to orders shipped to Northern Ireland. If you live in Northern Ireland, please email us before placing your order so we can provide the correct checkout instructions and ensure your order is processed correctly.

Rest of the World
For all other destinations, orders may be subject to additional duties, taxes and/or customs fees depending on local regulations. Please check with your local customs authority before ordering if you are unsure what charges may apply.

If import charges are not paid and your parcel is refused, left unclaimed or returned to us as a result, additional costs may apply. Please see our Refund Policy for full details.

Can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking updates to appear.

What if my order has not arrived?

Please double-check that your shipping address was entered correctly. Orders sent to invalid addresses may be returned, delaying delivery.

If your package is lost in transit, please contact us via our Contact page. Note that once an order is delivered to the correct address, we cannot be held responsible for lost or stolen packages.