FAQ
A pre-order allows our customers to purchase their dream shoes before production has started in our small factory in Portugal.
When you pre-order a shoe, you support on-demand production and a slower fashion cycle. This means that as a small business, we can avoid stock surplus and overproduction - one of our key values at Vandrélaar.
A pre-order item often means that you will have to wait a few weeks before we ship it out to you. That's why we offer a 20% pre-order discount to thank you for your patience and support.
Absolutely! Just like with regular orders, a return or exchange can be requested within 14 calendar days of receiving your order. You can read our full refund policy here.
We are aiming to ship our pre-orders between February 15th and March 1st 2024. Just in time for spring!